If you are not satisfied with your purchase from ATLI Online Store and you would like to initiate a return, please follow the guidelines below:
- All return must be opened within 14 days of their original delivery date.
*We may extend our returns policy during the holiday shopping season.
- All returned products must be in the original packaging, including camera, mini tripod, USB cable, battery, Quick User Guide, stickers and other accessories.
- Return will not be processed unless we have received the original packaging or any item that is in new and like-new condition.
- Customers are responsible for all return shipping charges unless the product is defective or incorrect.
- Damage caused to a product once it is in your possession does not make it defective and is beyond our responsibility.
- All shipments must be prepaid, we do not accept C.O.D. or any similar process. Packages shipped C.O.D. will be rejected upon delivery attempt and returned to the customer.
- Shipping fees are non-refundable.
How to initiate a return?
|Step 1||Step 2||Step 3||Step 4|
|Contact customer service||Fill out the RMA form||Put the RMA form into the package and pack properly||Ship out the returns|
To initiate a return, please contact us via Live Support or send us an email at firstname.lastname@example.org with your order details including:
- Order Number
- Customer Name
- Shipping Address
- Payment Method
- Serial Number of the camera you would like to return.
* Please contact us if want to return an item. Return without prior discussion and authorization will not be accepted. You may contact us via Online Support or send us an email at email@example.com.
After the return is initiated, you will receive an email including your RMA number and the return address.
Make sure all returning items are in the box with the RMA form.Ship your return to us via the carrier that provides tracking services. To ensure on-time processing of your return, please write the RMA number on the outside of the package you are returning.
*Please do not use the product’s original packaging as a shipping container. To avoid damage and ensure the return process, it's recommended that you pack the items in the original packaging and then place them inside a lager, seperate shipping container.
Once we have received your return, you will receive a confirmation email as soon as the return is processed. Please allow 1-2 business days to process a return.